Terms & Conditions
Effective Date: 03/04/2026
Last Updated: 03/05/2026
These Terms of Service (“Terms”) govern your access to and use of the website and services provided by High Country Haul (“Company,” “we,” “our,” or “us”).
By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree, you must not use our services.
1. Company Information
High Country Haul is a U.S.-based moving, furniture delivery, and junk removal service provider.
For questions regarding these Terms, contact:
Email: [email protected]
2. Services Provided
High Country Haul provides moving and hauling services, including but not limited to:
Residential and local moving services
Furniture pickup and delivery
Junk removal and hauling
Item transportation assistance
General moving support
All services are provided pursuant to agreed proposals, bookings, or written communication between High Country Haul and the client.
3. Eligibility
You must:
Be at least 18 years old
Have authority to request services
Provide accurate and complete information
Our services are intended for lawful residential and business purposes.
4. Client Responsibilities
By engaging our services, you agree to:
Provide accurate service details and addresses
Ensure items being transported are lawful to move or dispose of
Provide safe and reasonable access to pickup and delivery locations
Comply with all applicable local, state, and federal laws
You are responsible for ensuring items are properly packed unless packing services are specifically requested.
5. Use of Information
Our collection and use of information is governed by our Privacy Policy.
We use collected information to:
Schedule moving or hauling services
Confirm appointments
Communicate service updates
Provide customer support
We do not sell or share your data with third parties.
6. Property Handling
6.1 Care of Items
High Country Haul takes reasonable care when handling customer belongings. However, customers acknowledge that:
Minor wear may occur during normal moving operations
Pre-existing damage is not the responsibility of the company
6.2 Prohibited Items
Clients may not request transport of illegal, hazardous, or dangerous materials.
7. Payments and Fees
Fees, payment terms, and service pricing will be outlined in your quote, booking confirmation, or invoice.
Failure to make timely payments may result in:
Suspension of services
Cancellation of scheduled appointments
8. No Guarantees
While High Country Haul strives to provide efficient and reliable service:
Exact move times may vary due to traffic, weather, or job complexity
Estimated service times are not guaranteed
9. Limitation of Liability
To the fullest extent permitted by law:
High Country Haul shall not be liable for:
Indirect or consequential damages
Lost profits
Business interruption
Our total liability shall not exceed the amount paid by you for the specific service provided.
10. Indemnification
You agree to indemnify and hold harmless High Country Haul from any claims, damages, or legal actions arising from:
Misrepresentation of transported items
Unsafe property conditions
Violations of applicable laws
11. Termination
Either party may cancel services prior to the scheduled service date.
Late cancellations may be subject to cancellation fees.
12. Data Protection & Deletion Rights
Individuals may request deletion of their data from our customer records at any time by emailing:
13. Compliance With Laws
You agree that all items requested for transport or disposal comply with:
U.S. federal and state laws
Local disposal regulations
High Country Haul is not responsible for unlawful disposal requests made by customers.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which High Country Haul operates.
15. Dispute Resolution
Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation.
If unresolved, disputes may be resolved through arbitration or small claims court where permitted by law.
16. Modifications to Terms
We may update these Terms from time to time. Continued use of our services after updates constitutes acceptance of the revised Terms.
17. Contact Information
High Country Haul
Email: [email protected]
Service Level Agreement (SLA) & Billing Terms
18. Service Level Agreement (SLA)
High Country Haul is committed to delivering reliable and professional moving services.
18.1 Service Availability
We aim to maintain consistent scheduling and communication with customers. However:
Temporary scheduling changes may occur due to:
Weather conditions
Traffic delays
Job complexity
Equipment issues
18.2 Support & Response Time
Customer inquiries will typically be acknowledged within 1–2 business days.
18.3 Client Responsibilities Affecting Service
Service performance depends on:
Accurate information provided by the client
Safe property access
Clear communication regarding item sizes and quantities
High Country Haul is not responsible for delays caused by incomplete client information.
19. Minimum Commitment
Certain service packages or recurring hauling services may require minimum service commitments outlined in your agreement.
20. Billing Terms
20.1 Quotes
Quotes provided are estimates based on information given by the client.
Actual pricing may vary depending on:
Volume of items
Time required
Additional services requested
20.2 Payment
Payment is typically due upon completion of services unless otherwise agreed.
21. Cancellation
Customers should provide notice as soon as possible if a scheduled service must be canceled.
Repeated last-minute cancellations may result in refusal of future service bookings.
22. SMS Communications Terms
22.1 Consent to Receive SMS Messages
By providing your mobile phone number to High Country Haul through our website, booking forms, or service requests, you consent to receive SMS (text) messages from High Country Haul at 703-926-9778.
Consent to receive SMS messages is not a condition of purchase.
You confirm that you are the authorized user of the mobile number provided.
22.2 Description of SMS Use Cases
SMS messages from High Country Haul may include:
Appointment confirmations
Appointment reminders
Service updates
Arrival notifications
Customer service follow-ups
Billing notifications
Message frequency may vary depending on your interaction with our business.
22.3 Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying:
STOP
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you provide renewed consent.
For assistance, reply:
HELP
You may also contact us directly at:
Email: [email protected]
Phone: 703-926-9778
22.4 Message & Data Rate Disclosure
Message and data rates may apply depending on your mobile carrier and service plan.
High Country Haul is not responsible for messaging or data charges incurred by you.
22.5 Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to effective transmission from your mobile carrier and is outside the control of High Country Haul.
22.6 SMS Data Usage
Information collected as part of SMS communications is governed by our Privacy Policy.
We do not sell, rent, or share mobile numbers or SMS consent data with third parties for marketing purposes.